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Inspection report

Date of Inspection: 12 September 2011
Date of Publication: 20 October 2011
Inspection Report published 20 October 2011 PDF

Overview

Inspection carried out on 12 September 2011

During a routine inspection

People using the service and visitors that were spoken with were positive about the home and the services provided.

One visitor told us, �We are very happy with the care mum gets. Staff communicate well with us and keep us informed of any changes.� Another visitor said �the care here is very good, the staff are friendly and have been very supportive to me�.

One person using the service told us, �it�s very nice here, the staff are helpful, the food is good quality I enjoy it�

People spoken with told us that they were able to follow their preferred routines.

People confirmed that their support needs were met by the staff team and that they were involved in the development and reviews of their support package.

Comments included, �they�re all nice and there�s always enough staff around if you need them.� And �I don�t have any concerns, there staff are around if you need them and very friendly�.