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Inspection report

Date of Inspection: 14 January 2013
Date of Publication: 13 March 2013
Inspection Report published 13 March 2013 PDF | 79.27 KB

Overview

Inspection carried out on 14 January 2013

During a routine inspection

We found that service users who were happy to talk to us in detail were extremely positive about the level of support they were offered to meet their individual needs. Once we had reviewed key policies and procedures and examined clients' personal files we were therefore comfortable in deciding that the service was 'one that both respected and involved the people who used the service in all aspects of their care', and provided a service that was both safe and appropriate to the specific needs of the user, 'safeguarding people who use the services from abuse'.

The culture of staff development and training in the organisation was clearly evidence in our interviews with staff, as was the detailed focus on monitoring the quality of the service provision from the management team. Therefore overall we found the service to be compliant in the five outcomes we reviewed.