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Inspection report

Date of Inspection: 14 July 2014
Date of Publication: 8 August 2014
Inspection Report published 08 August 2014 PDF | 81.53 KB

Overview

Inspection carried out on 14 July 2014

During a routine inspection

We inspected Morning Stars on a weekday and found that 17 people were at home and two people were in hospital. We observed people during the day and talked to some people in the communal areas and at lunch time. We talked with the manager and the deputy manager. We looked in detail at the care records of three people. We spoke with two professionals and three members of staff. We also spoke with one of the directors of the home. One person told us, �Everything here is OK, the staff are OK.�

We last inspected this service on 29 November 2013. At that time we found that two areas of the home were in need of maintenance work, and a door lock was broken. We also found that there were some restrictions to peoples� autonomy and choice of where they spent their time within the home as an internal door was kept locked. We found that the manager had not reported some incidents to us. At this inspection we found that these issues had been addressed.

Below is a summary of what we found. The summary describes the records we looked at and what people using the service and staff told us.

If you want to see the evidence that supports our summary, please read the full report.

Is the service safe?

There were enough staff on duty to meet the needs of people who lived at the home. There were procedures in place to safeguard people from abuse. The manager had a good understanding of issues around safeguarding and her role in protecting people. Staff understood how to safeguard people they supported. There were policies and procedures in place to make sure that unsafe practice would be identified and people would be protected.

Risk assessments and health and safety measures were in place and regularly reviewed. These kept people safe. The director told us, �Every month I walk through the building and talk to everyone to give people the chance to tell us is there are any issues.� We saw people were cared for in an environment that was safe and suitable for their needs.

Is the service effective?

It was clear from our observations and from speaking with staff that they had a good understanding of people�s care and support needs and that they knew them well. People told us that they were happy with the care that had been delivered .The service worked well with other agencies and services to make sure people received their care safely and effectively. We saw that people were treated with dignity and care. All the people we spoke with told us they were satisfied with the care and support they received. A visiting health professional told us, �The home is very informative. They are very good at communicating with us.�

Is the service caring?

All staff were aware of peoples choices, preferences and support needs. We found the care and support was delivered with dignity and people�s decisions were respected. We saw the staff and manager were patient and gave encouragement when they supported people. One person told us, �The staff ask you what you want and you get what you asked for.� A health professional told us, �The clients are very well treated. We write the care plans and the home follow them, I�ve no concerns.�

Is the service responsive?

We saw clear and detailed records that ensured the manager could make timely and informed decisions about a person�s care and support. There were enough staff on duty to provide adequate care and support. There were cooks and domestic staff to ensure good food was provided and the environment was clean. A member of staff told us, �The directors are very responsive, when the manager mentions something the directors get it done.�

Is the service well-led?

The systems in place to ensure the quality of the service were regularly assessed and monitored to ensure they were robust. There was a clear structure of supervision responsibilities within the staff team. Staff had regular training and learning opportunities. The manager was aware of their responsibilities in meeting the essential standards of quality and safety. Staff we spoke with told us they thought the manager was approachable and provided good support. One member of staff told us, �There�s lots of training and the manager is very good. If there�s an issue they are on it, they leave no stone unturned.�