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Inspection report

Date of Inspection: 14 February 2014
Date of Publication: 15 March 2014
Inspection Report published 15 March 2014 PDF

Overview

Inspection carried out on 14 February 2014

During an inspection looking at part of the service

This unannounced inspection was to follow up on compliance actions set at the previous inspection in November 2012. These compliance actions were set because the provider did not have systems in place to ensure that people�s consent was sought prior to receiving treatment. We also found that there were not effective systems in place to enable people to raise a comment, concern or complaint about the service.

At this inspection we spoke with three people and five members of staff including the manager.

People told us the service was �very professional�, �Prompt and very good�, and �Very good at explaining to me�.

We found that before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes.

We found that there was an effective complaints system in place. Comments and complaints people made were responded to appropriately.