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The Hydro Domiciliary Care Agency

All reports

Inspection report

Date of Inspection: 16 April 2013
Date of Publication: 11 June 2013
Inspection Report published 11 June 2013 PDF


Inspection carried out on 16 April 2013

During a routine inspection

There were eight people using the service at the time of this inspection, including three people in the apartments attached to Lilybank Hamlet care home. We spoke with two relatives of people using the service and a social worker for one person using the service.

The relatives we spoke with told us they were mostly satisfied with the service provided. One said, �I�m impressed with the lengths they�ll go to to ensure the care meets her needs�. The other relative said, �Most of the time they understand what she needs. Just occasionally we need to explain�. A social worker for one person using the service told us they were happy with the care and support the person received.

We found that people were not always asked for their consent before they received care or treatment. If people lacked the capacity to consent, there were no suitable arrangements for acting in their best interests.

People�s needs were assessed, but their care and treatment was not always planned and delivered to meet their needs. This meant that people were at risk of receiving unsafe or inappropriate care or treatment.

We found that medicines were not always correctly recorded. There was insufficient guidance for staff about the administration of some medicines.

We found that staff did not always have the training and supervision to ensure they provided care and support to people safely and to an appropriate standard.

People�s personal records were not always accurate or up to date.