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The Hydro Domiciliary Care Agency

All reports

Inspection report

Date of Inspection: 14 December 2012
Date of Publication: 12 January 2013
Inspection Report published 12 January 2013 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 14 December 2012 and talked with staff.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

Reasons for our judgement

At our last inspection in October 2012, we found that people had not been formally asked for their views of the service provided. We found that the system in place to identify, assess and manage risks to people using the service was not always effective. Risks associated with moving and handling and with managing their medicines had not been identified for one person. Risk assessments of people’s homes had not been regularly updated.

The provider told us in November 2012 that quality assurance surveys were now being used to gather the views of people using the service, their relatives, visiting professionals, and staff.

At this inspection, we saw that surveys had been sent out and were being collated. The manager told us that the results were being analysed and feedback would be given.

We found that risks associated with moving and handling were identified and assessed in the two care records we looked at. We saw that the manager had introduced a system to ensure that risk assessments were reviewed and updated regularly.