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The Hydro Domiciliary Care Agency

All reports

Inspection report

Date of Inspection: 2 October 2012
Date of Publication: 30 October 2012
Inspection Report published 30 October 2012 PDF

Overview

Inspection carried out on 2 October 2012

During a routine inspection

People told us they were involved in making decisions about their care and they understood the choices available to them. One person told us how the manager had visited them before the service started and had, �Asked me what I wanted doing and told me what they could and couldn't provide�.

People told us that their privacy and dignity were respected by staff. People were asked how they wanted to be addressed by staff and what gender of care worker they preferred.

People's needs were assessed and the planning and delivery of care usually ensured their welfare and safety. However, we found that one person's needs had not been fully assessed and their care plan lacked important details. This meant the person was at risk of receiving unsafe or inappropriate care.

People told us they felt safe with the staff who supported them. We found that people using the service were protected by the policies in place and by staff awareness.

People told us the staff had the right skills and experience to meet their needs. A relative told us the staff were, �Pleasant ladies. I overhear them talking with Mum and they always have a laugh and a joke with her�.

We found that the provider's systems for monitoring the quality of the service provided and for managing risks to people using the service were not always effective.