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Great Oaks Dean Forest Hospice Good

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Inspection report

Date of Inspection: 13 December 2013
Date of Publication: 25 December 2013
Inspection Report published 25 December 2013 PDF | 86 KB

Overview

Inspection carried out on 13 December 2013

During a routine inspection

We spoke with one person about how they had been asked for consent to the care they received from Great Oaks. They told us that staff always asked before giving care and said they felt in control of the service they received. They said, “Pretty much everything we have asked for has been done. They listened to what we wanted.”

Our review demonstrated that the provider worked exceptionally well with other providers and agencies. This began at the ‘outreach visit’, which was the service’s first contact with the person and continued throughout the person’s care.

A person who used the service said, “They appear to be very much on the ball with hygiene and cleanliness.” They told us that staff washed their hands before and after attending to them. The service had an infection control lead who had begun a whole service infection control audit and review of policies.

A mandatory training programme was in place and regular team training updates were held. Staff had access to specialist training and forums and told us they were well supported.

We found that without exception, all staff we spoke with were committed to ensuring the quality of the service and to putting people who used the service first. This was evidenced by the following comments: “The service can always be improved, none of us are complacent”… "It’s a fantastic place to be and it’s lovely to see our patients benefitting”… “It’s very person orientated, it’s about the whole person… it’s their day”.