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Archived: Home Instead Senior Care

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All reports

Inspection report

Date of Inspection: 15 December 2011
Date of Publication: 3 January 2012
Inspection Report published 3 January 2012 PDF | 34.71 KB

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 15/12/2011, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

Effective systems are in place to monitor risks and to review the quality of the service provided.

User experience

People who used the service told us they had been given the opportunity to comment on the service provided through written satisfaction surveys and telephone calls. If people lacked capacity to participate then assistance had been given via relatives or advocates.

Other evidence

The manager explained the systems in place to monitor the quality of the service. These included informal daily discussions, regular meetings with staff, regular contact with people who used the service, general staff meetings, supervision, complaints monitoring, service audits and health and safety checks.