15 December 2011
During an inspection looking at part of the service
We did not review every outcome for this provider. We were proportionate in our approach and focused on outcomes four and 16.
There were many positive comments and overall people were pleased with the care and support they received. Many comments were made about staff being kind and caring, helpful and very friendly.
People who use the service said they received information before they agreed to the service. They said they had their needs assessed and were monitored closely by the staff involved with their care.
People were treated as individuals and any changes to care communicated to the care workers speedily which ensured consistent quality care. People were particularly pleased with the communication of the provider. They stated that whenever a care worker had to be changed, the owner came out with the alternative staff member and introduced them.