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Archived: Laserase Croydon

Reports


Inspection carried out on 30 January 2014

During a routine inspection

Laserase Croydon is a private clinic and has eight clinicians all of whom can provide a range of services that the clinic offers. On the day we visited the service there were no consultations or treatments taking place. This meant that we were not able to speak to any of the people who had used the service. We gathered evidence of people's experiences of the service by reviewing recent patient satisfaction surveys. We were not able to speak with staff who worked in the clinic other than the lead clinician who was also the registered manager.

We toured the clinic environment and observed it to be visibly clean, thoroughly maintained and well lit. Cleaning and infection control procedures were in place to ensure staff were aware of their responsibilities. The clinic had disabled person�s access including wide doorways for wheelchair use and a disabled toilet. We saw that facilities within the clinic enabled people's dignity to be respected during consultations and treatments and their safety maintained.

We look at records and documentation that the service had in place. Records provided evidence to show that staff were appropriately trained and qualified to ensure people were cared for by competent and experienced staff. We saw evidence to indicate the majority of recruitment checks were undertaken before staff began work. Systems had been put in place to gain feedback from people about their experience and this informed future service provision.

Inspection carried out on 27 January 2012

During a routine inspection

A person who uses the service told us that staff were always friendly. Their treatment was explained to them and they had been consulted at each appointment about the cost of the treatment. They told us they received very good aftercare. They told us their privacy was always respected and the practice was always comfortable and clean and tidy. They told us they were aware of the services complaints procedure however had never had call to use it.

Reports under our old system of regulation (including those from before CQC was created)