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Archived: Laserase Croydon

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Inspection report

Date of Inspection: 30 January 2014
Date of Publication: 4 March 2014
Inspection Report published 04 March 2014 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 30 January 2014, observed how people were being cared for and talked with staff. We reviewed information given to us by the provider.

Our judgement

People's privacy, dignity and independence were respected. People's views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

People who use the service understood the care and treatment choices available to them. The people who used this service had made a choice to do so. We spoke with the lead clinician and registered manager who informed us that the majority of people who used the service contacted them either by telephone or via the clinics website. After initial contact a consultation in person would be carried out by one of the clinicians. People were able to be seen at a time that was convenient to them.

People who use the service were given appropriate information and support regarding their care or treatment. We saw that the clinic had a range of printed information for people using the service to take away and assist them in making choices and decisions. Information was available in different languages and on different procedures and treatments at people’s request. The registered manager informed us that several clinicians working at the clinic spoke different languages, however if communication was an issue for people using the service they could also use an IT translation system. We saw that there was a clear pricing structure in place and a price list was readily available at the reception desk. We were told that anticipated costs would also be discussed at the time appointments were arranged.

We were able to access recent completed patient satisfaction surveys. The provider asked people whether they were satisfied with the information given, treatment received and the service provided amongst other questions. We saw that the completed surveys confirmed that people who used the service were very satisfied with the information and service provided rating the clinic high on the scores used. People who used the service were also able and encouraged to provide feedback on the clinics website. Comments included, "Very happy with everything. Thanks" and "Very happy with the service I got and the results of my treatment”.

People's diversity, values and human rights were respected. During our tour of the clinic we observed there was a screen around the treatment area in the consulting and treatment rooms to protect people's privacy and dignity. We observed that all consulting and treatment rooms had signs that when switched on turn red to denote that rooms were in use and treatment was being given.