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Deafness Support Network Good

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Inspection report

Date of Inspection: 22 July 2013
Date of Publication: 3 August 2013
Inspection Report published 03 August 2013 PDF

Overview

Inspection carried out on 22 July 2013

During a routine inspection

We looked at three support plans and other care records and all had an assessment of their health and social needs completed.

We spoke with four people who used the service, three staff and professionals involved in the service. People who used the service said �I like the staff�, �I am involved in my support plan� and �Sometimes I get bored.� All the people spoken with said they didn�t have any concerns or complaints. Staff commented �The staff team work well together�, �We have regular team meetings�, �The best part of my job is supporting the people who use the service and the friendly staff team� and �The manager is fair, friendly and has high standards.� Other professionals commented �The staff are very good. They are attentive and well informed about patients needs", "They provide a wonderful service" and "The staff seem to interact well with the clients."

We looked at staffing levels at the service. We saw the rota and discussed staffing issues with the manager.

We saw that Deafness Support Network had not received any formal complaints since the last inspection and the Commission had not received any complaints about the service.

We observed interactions between the people who used the service and staff during the day and found there was a relaxed and friendly atmosphere between them.