You are here

Deafness Support Network Good

All reports

Inspection report

Date of Inspection: 5, 6, 17 September 2012
Date of Publication: 4 October 2012
Inspection Report published 4 October 2012 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 5 September 2012, 6 September 2012 and 17 September 2012, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with staff and talked with stakeholders.

We were supported on this inspection by an expert-by-experience. This is a person who has personal experience of using or caring for someone who uses this type of care service.

Our judgement

The provider was meeting this standard. The provider had an effective system to regularly assess and monitor the quality of service that people receive.

Reasons for our judgement

People told us they were asked during their review if they were happy with the care and the service provided. They thought Deafness Support Network (DSN) was open to suggestions and sought views to help and improve the service provided. All the people we spoke with felt DSN took account of their views and that they were listened to.

People were consulted about the way the service is run. Monthly house meetings were held where people's views were sought. Also people who used services were asked to complete a questionnaire about the service they received as part of an audit. Many of the responses were very positive.

Risk assessments regarding individual care plans were completed during the initial care planning process and reviewed on an ongoing basis. They were discussed and agreed with the individuals involved and people we spoke with confirmed they were involved in the care planning process. A new computer based risk assessment process was currently being implemented which would evaluate the level of risk. From this staff will be able to decide on suitable precautions to be taken.

A complaints form was seen which was produced in written and picture format to make it easier for people to understand. People confirmed they understood the complaints procedure. Processes were in place to record complaints received and to ensure that these were addressed within the timescales given in the policy. No complaints had been received by the agency over the last year.

The provider also monitors the quality of the service through external companies such as the Investors in People organisation improvement framework report which stated that Deafness Support Network continues to meet the requirements of the Investors in People Standard. A review through the Learning Disability Framework took place recently and an action plan had been produced to show where improvements could be made.