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Deafness Support Network Good

All reports

Inspection report

Date of Inspection: 5, 6, 17 September 2012
Date of Publication: 4 October 2012
Inspection Report published 4 October 2012 PDF

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 5 September 2012, 6 September 2012 and 17 September 2012, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with staff and talked with stakeholders.

We were supported on this inspection by an expert-by-experience. This is a person who has personal experience of using or caring for someone who uses this type of care service.

Our judgement

The provider was meeting this standard. People were cared for, or supported by, suitably qualified, skilled and experienced staff.

Reasons for our judgement

The recruitment processes at Deafness Support Network were robust. Four staff files were examined. They were well presented and contained all the required information. This included up to date Criminal Records Bureau (CRB) checks, two references and an application form. Also included in staff files were copies of their job description.

At present Deafness Support Network are advertising for support workers and in the job application it stated that staff should have a certificate in British Sign Language (BSL) level 1 or the ability to demonstrate equivalent knowledge. Concerns were raised from some people who use the service that not having at least level 1 BSL could make it very difficult to communicate and as BSL is the first language for people who use the service. There was an expectation from them that staff should have level 2. The person specification for support workers stated that BSL level 1 or equivalent is essential and that BSL level 2 is desirable. Some of the people who used the service said they were apprehensive about having new staff members with no or little sign language skills.

Concerns were raised recently that outside agency staff had been working in the service who did not have appropriate recruitment checks. When necessary the service used outside agency staff to cover their staff sickness or holidays if their own staff are unable to do so. They request staff who are known to the people who use the service where possible. The agency's recruitment procedures were not as robust as Deafness Support Network's and when the manager was made aware of this they stopped using people until the issue could be resolved. The manager dealt swiftly with this and has now resolved this issue.