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Deafness Support Network Good

All reports

Inspection report

Date of Inspection: 5, 6, 17 September 2012
Date of Publication: 4 October 2012
Inspection Report published 4 October 2012 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 5 September 2012, 6 September 2012 and 17 September 2012, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with staff and talked with stakeholders.

We were supported on this inspection by an expert-by-experience. This is a person who has personal experience of using or caring for someone who uses this type of care service.

Our judgement

The provider was meeting this standard. People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

All the people we spoke with told us that they felt safe receiving support from Deafness Support Network. They all understood the complaints procedure and we saw that it was produced in written and picture format to help people understand the document. People said that they would raise any concerns they had with the support staff, team leader or manager as appropriate.

Whilst people had not received any specific information about reporting abuse they confirmed they would contact a member of staff if they had any concerns about the service or the support they received. All confirmed they felt safe in the care workers’ care.

Staff told us that they had received training in safeguarding vulnerable adults and training records we saw confirmed this. They were able to say how they would describe different types or abuse and how they would explain it to a person using the service if they needed to.

The manager and staff spoken with confirmed that they were aware of the procedure to be followed if abuse was suspected. This included gathering basic information and reporting the incident to their line manager. The manager would liaise with the Local Authority safeguarding team and also report to the Care Quality Commission. One safeguarding incident had been reported over the last year. We saw good documentation regarding this including records of meetings, phone calls and emails.