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Deafness Support Network Good

All reports

Inspection report

Date of Inspection: 5, 6, 17 September 2012
Date of Publication: 4 October 2012
Inspection Report published 4 October 2012 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 5 September 2012, 6 September 2012 and 17 September 2012, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with staff and talked with stakeholders.

We were supported on this inspection by an expert-by-experience. This is a person who has personal experience of using or caring for someone who uses this type of care service.

Our judgement

The provider was meeting this standard. People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

People were able to express their views and they were involved in making decisions about their care, treatment and support. People were given appropriate information and support regarding their care and treatment. We reviewed four care plans. Before the agency undertakes support, an assessment of their needs was carried out. This included how they liked to spend their day and the activities they enjoyed, We saw that people's wishes and preferences were respected in relation to the support being provided. We saw the information people were given about the service and this included the statement of purpose and tenants user guide. Both these are produced in large print and were available on a DVD for people to watch in British Sign Language (BSL).