You are here

All reports

Inspection report

Date of Inspection: 18 September 2014
Date of Publication: 20 November 2014
Inspection Report published 20 November 2014 PDF | 105.22 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Not met this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 18 September 2014, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and reviewed information given to us by the provider.

Our judgement

People were cared for by staff who were not supported to deliver care and treatment safely.

Reasons for our judgement

We asked about staff meetings and we were told that these were rarely held. We asked to see the minutes of team meetings and we saw that the last team meeting was held in August 2013, over a year previously. Staff told us that they had been asking the manager to hold a staff meeting to discuss their concerns about the lack of staff but that none had been arranged.

We asked about supervision sessions and were told that these did not take place. We looked at the supervision records for 11 staff and saw that only three of them had received one supervision this year and some had never had any supervision sessions. We saw that some appraisals had taken place but that most of these were over a year ago.

We asked about training and staff told us that training did not often take place due to staff shortages. We spoke with one of the senior care staff who was also the home's staff trainer. They told us that training was often cancelled due to time and staff constraints. They were constantly working on the rota which left no time for training.

We looked at the training records for five staff and saw that most of the training completed was out of date. We had difficulty determining exactly what training had taken place as training records were stored in staff files and training files in two different offices. We saw a number of spread sheets that contained different information.

We asked staff if they felt supported in their jobs and they told us that they worked hard to support each other because there was no other support available.