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Archived: Manchester Shared Lives

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All reports

Inspection report

Date of Inspection: 30 January 2013
Date of Publication: 27 February 2013
Inspection Report published 27 February 2013 PDF

Overview

Inspection carried out on 30 January 2013

During a routine inspection

Customers of the scheme told us they were treated well, spoken to properly by their provider and were provided with their own bedroom. They also told us that they were supported by their provider to become involved in social and recreational activities in the community. Comments made included;

�They (provider) are very nice and kind.�

�I have my own bedroom where I can go if I like to be on my own for a bit.�

�I like to go to the pictures and the park. I have been on holiday to Blackpool with (provider).�

We spoke with people who were providing support to the schemes customers. They told us that staff from the scheme made regular checks (including unannounced visits) to ensure customers were being supported safely and effectively.

We found that suitable arrangements had been made to ensure customer�s health and welfare needs were appropriately met and keep them safe. The scheme provided suitably trained staff to support providers and customers. A suitable system to deal with complaints was being operated.