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Helmsley Road Short Breaks Service Good

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Inspection report

Date of Inspection: 24 October 2013
Date of Publication: 19 November 2013
Inspection Report published 19 November 2013 PDF


Inspection carried out on 24 October 2013

During a routine inspection

As part of the inspection we spoke with four people who used the service and a relative who was visiting the service for their views. We also spoke with the registered manager, a team leader, the cook, domestic assistant and three care workers. We looked at service information, care plan files for three people and did a tour of the buildings.

Systems were in place to ensure that consent was sought from people who used the service. Where people did not have capacity to consent to care and support, the provider had followed the correct procedures to ensure people�s human rights were protected.

We saw that people were provided with varied, appetising and nutritionally balanced meals and any specialist diets that were required due to pre-existing medical conditions or cultural needs could be supplied. A person told us, �The food is fantastic, I had a cooked breakfast today, and there are always choices.�

We saw the cleanliness of the home was well managed and there was an effective system in place for the prevention and control of infections.

People who used the service and relatives told us they felt there were sufficient numbers of staff available to meet people�s needs and keep them safe. Comments included, �I like it here, and the staff are a good bunch. I feel safe and well looked after.�

We saw the provider had internal quality assurance audits in place to monitor the service and that people were asked for their views and wishes.