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Inspection report

Date of Inspection: 15, 16 January 2014
Date of Publication: 14 February 2014
Inspection Report published 14 February 2014 PDF


Inspection carried out on 15, 16 January 2014

During a routine inspection

Prior to our inspection we reviewed all the information we had received from the provider. As part of the inspection with spoke with three people who used the service and two relatives. We also used observation to help us understand the experiences of people who used the service, because some of the people had communication needs which meant they were not able to tell us their experiences.

The registered manager was unavailable during our inspection. We spoke with the quality compliance manager, the training and compliance officer, the business manager, the deputy manager and three support workers. We looked at service information, care plan files for three people and carried out a tour of all the bungalows.

We found that where people did not have capacity to consent to their care the provider had acted in accordance with legal requirements and people received care and support which met their needs.

People who lived at The Oaklands told us they felt safe. However we found concerns with the recording of their personal finances which meant they were at risk of financial abuse.

We found that appropriate arrangements were in place to manage people�s medication and ensure they received medication they needed. We found staff received relevant training and were supported to review their role and development. A person who used the service told us, �The staff are great, it�s a big family here, we all get on.�

We saw there were systems in place to assess and monitor the quality of service provided and views of people who used the service and their relatives had been sought.