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Inspection report

Date of Inspection: 27 February 2013
Date of Publication: 8 May 2013
Inspection Report published 8 May 2013 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 27 February 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

People were protected from the risk of abuse because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

We looked at the care records of six people. We saw that risk assessments had been undertaken to ensure that people were protected from harm or abuse. Details about known risks had been included within care documents to ensure that care and support was planned and delivered in a way that ensured people’s safety and welfare. This showed the provider had identified the possibility of abuse and was taking steps to prevent abuse from happening.

Staff we spoke with told us they had received training in safeguarding vulnerable people. They told us that they were aware of and understood the signs of abuse and also the different types of abuse. Staff told us they felt confident they could report any concerns they might have appropriately. The provider had a safeguarding policy to help staff understand safeguarding processes. We saw that information about safeguarding, whistle-blowing, and how to report concerns was displayed on notice boards and at various places throughout the service (including pictorial, easy read versions).

‘Safeguarding’ is a process of identifying and reporting suspected, potential or actual abuse of vulnerable people and provides a framework of consistency to protect individuals at risk.

‘Whistle-blowing’ is a procedure to support staff to report any serious concerns they may have to an outside agency.

We saw that a pictorial copy of the complaints procedure was displayed in all three bungalows with contact numbers for the local safeguarding team and the Care Quality Commission contact details so that people who used the service, staff, and visitors had access to this information. This showed that the provider had taken the necessary steps to ensure that staff were aware of their personal responsibility in safeguarding people who used the service.

The provider told us that everyone who used the service had access to information about what abuse was and how to recognise the signs and different types of abuse. Also that people who used the service had attended ‘smile no bullying’ courses and were aware of what protection and rights they could expect to be upheld whilst living at The Oaklands.

Staff we spoke with and training records we looked at showed that all staff had received training to help them to manage challenging or aggressive behaviour to help ensure that people who used the service were protected from harm.

We looked at accident and incident records and found that these were regularly reviewed by senior staff to learn from these experiences to help ensure that people were being supported safely and protected from harm.

The registered manager told us that the administration of medication was always undertaken by qualified and appropriately trained member of staff. We observed that medication was kept safe and securely locked when not in use to help protect people from harm.

We found that regular residents meetings provided people who used the service with opportunities to raise any issues they may have in a way which respected their dignity and human rights. Also that, regular staff and management meetings provided staff with opportunities to raise any issues they may have.

All of the relatives we spoke with told us they had never had any complaints or concerns about any aspect of the service provided.