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Inspection report

Date of Inspection: 27 February 2013
Date of Publication: 8 May 2013
Inspection Report published 8 May 2013 PDF

Overview

Inspection carried out on 27 February 2013

During a routine inspection

During our visit we spoke with two staff members, the quality compliance manager and the registered manager. We spoke briefly to one person who used the service. It was not possible to speak directly with other people who used the service due them being involved in activities or having particular communication needs. We spoke with the relatives of three people who used the service.

The person we spoke with who used the service told us they were happy living at The Oaklands. This person showed us their room and said they were happy with the care and support they received.

All of the relatives we spoke with told us they were very happy with the care and support their family members received. All spoke very highly about the staff, the registered manager and standards of care. One relative told us, �I feel very fortunate to have been able to access such a wonderful service for [family member�s name].� Another told us, �I had previously looked at other care facilities in the area, but The Oaklands comes top.�

Staff we spoke with told us they enjoyed working at The Oaklands, they felt well supported and that the provider was good in terms of providing training and development opportunities and ensuring that staff training was kept up-to-date. One staff member we spoke with told us, �I love it here, we have a great team and all get on really well.�