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Inspection report

Date of Inspection: 19 October 2012
Date of Publication: 31 October 2012
Inspection Report published 31 October 2012 PDF | 78.63 KB

Overview

Inspection carried out on 19 October 2012

During a routine inspection

We spoke with three people who used the service, their partners and families who accompanied them. People were very pleased with the service they received. They told us they found the service ‘very professional’. Comments included, “I’m more than happy with the service I received, it was so much better than the hospital” and “it’s a very personalised service, you’re not just a number here”.

People told us they felt fully involved with their procedure. They said they were treated with respect and their privacy and dignity was upheld. They told us everything was fully explained to them and they were given lots of opportunity to ask questions.

People told us they felt safe visiting the clinic. One person said, “it’s a really nice and welcoming building”. The building was fit for purpose, well maintained and easily accessible.

There was a process in place to ensure that checks were obtained on staff working at the clinic. A member of staff told us they enjoyed their work and felt well supported.

The manager ensured that people's views were considered and listened to. People had access to complaint and suggestion forms available in the waiting room and on the website. One person told us, “I can’t see why anybody would wish to complain, it’s an excellent service”.