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Inspection report

Date of Inspection: 27 March 2013
Date of Publication: 30 May 2013
Inspection Report published 30 May 2013 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 27 March 2013, observed how people were being cared for and talked with staff.

Our judgement

People who use the service were protected from the risk of abuse because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

Litfield House, the location used by the provider to run the service from, had their own safeguarding procedure for people to follow when working from the premises. The Litfield House procedure was detailed and informative and it included information about the types of abuse that can occur.

We saw a copy of the provider’s safeguarding procedure. The procedure was to help inform staff what they needed to do to keep people safe from abuse. The procedure included the contact details for whom to contact to report concerns.

We spoke with the doctor’s medical secretary who was able to tell us what whistle blowing in the work place meant. They understood that it meant to report to someone in authority if they thought there was malpractice at work. They told us there was a whistle blowing procedure in place with the contact information of who staff could report concerns to if they had them.

The registered manager had been on training in protecting vulnerable adults. We were told that there were plans for one member of staff to undertake training but no definite date had been set.