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Inspection Summary


Overall summary & rating

Good

Updated 29 August 2019

About the service

Avanta Care Ltd is a domiciliary care agency and provides care and support to people living in their own homes. Not everyone using the service receives a regulated activity; The Care Quality Commission (CQC) only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene, medicines and eating. Where they do, we also take into account any wider social care provided. At the time of our inspection 15 people received the regulated activity 'personal care'.

People’s experience of using this service and what we found

Staff were vigilant to the safety and wellbeing of people who used the service and kept people safe from avoidable harm, abuse and discrimination. Staff followed good infection control practises and administered people’s medicines safely.

People received the right support based on their current needs and preferences. Staff had the right skills and knowledge to carry out their roles effectively and were well-supported by the registered manager and the provider.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were kind and compassionate and showed a genuine passionate for providing high standards of care. They upheld people’s privacy and dignity and supported people to be as independent as possible.

People received personalised care and support based on their individual needs and preferences.

The service was well-led. The registered manager had good oversight of the running of the service and made continuous improvements.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 22 September 2016).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 29 August 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 29 August 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 29 August 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 29 August 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 29 August 2019

The service was well-led.

Details are in our well-Led findings below.