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Inspection report

Date of Inspection: 14 January 2014
Date of Publication: 21 February 2014
Inspection Report published 21 February 2014 PDF

Overview

Inspection carried out on 14 January 2014

During a routine inspection

We visited The Epsom Skin Clinic and looked at the care and treatment of people who used the service. During our inspection we spoke to two staff members and the manager.We also received four responses to a patient survey we left in the waiting area.

All of the people we asked were very happy with the service. A person who used the service told us �The service here is literally perfect.� They went onto say �A member of staff is fabulous at what they do;her knowledge and care are second to none.�

All of the people we asked stated that staff had involved them in the discussions about their treatment and care. We saw that care and treatment had been planned and delivered in a way that ensured people�s safety and welfare.

At our inspection in January 2013, we raised concerns about the cleanliness and infection control processes of the clinic. During this visit, we saw that the provider had not made all of the improvements required to be compliant with the regulations.

At our inspection in January 2013, we raised concerns about the arrangements that were in place to manage medicines. During this visit we still found concerns that related to the storage, monitoring and management of medicines.

The provider informed us of the process they used to recruit staff. We found however there was a lack of employment checks,such as references and criminal checks completed before staff had been employed.

We saw that the provider had a complaints policy and procedure in place and that information about how to complain was available to people in a format that met their needs.