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Inspection report

Date of Inspection: 3, 14 January 2013
Date of Publication: 7 February 2013
Inspection Report published 7 February 2013 PDF

Overview

Inspection carried out on 3, 14 January 2013

During a routine inspection

We made two unannounced visits to this location because during the first visit the registered manager and their deputy were absent on a week's leave. This meant we were unable to obtain and review a number of important records relating to the standards of safety and quality we wished to inspect.

We spoke to five people who used the service during our visit. They all spoke positively of their experiences and the care they had received from staff. One person told us "The doctor was very good and very caring." Another person told us "Everyone here is very nice. If you are not happy they will always try to help. They want to get things right." We observed that staff were calm, professional and courteous in their dealings with people using the service.

We found that people had been given full information about the treatments and had been able to make informed decisions about their care. These consents were recorded.

The premises were tidy and well maintained however we found that improvement was needed in the management of cleaning standards. We also found that improvements were needed in the way that medicines were stored and checked.

Staff were trained to provide the service and felt happy and supported in their work.

There was a system in place to gather feedback from people who used the service and to implement improvements and develop the service in response to this.