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Inspection report

Date of Inspection: 13 February 2014
Date of Publication: 13 March 2014
Inspection Report published 13 March 2014 PDF

Overview

Inspection carried out on 13 February 2014

During a routine inspection

We met with 11 people who used the service and they gave us good feedback about all aspects of their support. People told us they felt listened to and respected by staff and they told us they felt supported to make their own decisions and to be as independent as possible. People�s comments included: �Staff always ask my permission before they help me� and �I make my own decision�s, staff help me if I get stuck.�

People's needs were clearly reflected in their care plan and staff presented as having a good understanding of people's needs.

Systems were in place to protect people from the risk of abuse. Staff had undergone training in safeguarding and they were clear in their responsibilities to report concerns.

Checks had been carried out on staff before they started working for the service. These aimed to ensure people were supported by staff who had the appropriate qualities, skills and experience they needed to carry out their roles.

Staff felt well supported and appropriately trained. Communication across the staff team was good and staff were being provided with regular supervisions and team meetings.

The provider had a system in place for monitoring the quality of the service and this included asking people who used the service for their views. People who used the service told us they would feel confident to raise any concerns or complaints about the service and we saw that when complaints had been made they had been listened to and acted upon.