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Archived: FMC Marketing Limited - Shepherds Bush Green

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Inspection report

Date of Inspection: 22 March 2013
Date of Publication: 5 April 2013
Inspection Report published 5 April 2013 PDF | 68.7 KB

Overview

Inspection carried out on 22 March 2013

During a routine inspection

We conducted this inspection by speaking to staff over the phone and reviewing information that we requested they send to us, including recent patient feedback. We also looked at the information available on the provider's website.

When people registered with the service they were asked if they wanted to provide details for their regular GP. Once advice had been given or a prescription provided to a patient, with their consent details of this were then sent to their regular GP.

There was a complaints policy and procedure in place. We saw a log of recent complaints and the appropriate actions taken by the provider to resolve them.