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Archived: FMC Marketing Limited - Shepherds Bush Green

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Inspection report

Date of Inspection: 17 February 2012
Date of Publication: 12 April 2012
Inspection Report published 12 April 2012 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

Our judgement

The provider ensures people who use services are assessed specifically on the treatment they require. They ensure the appropriate treatment meets the needs of people who use services.

Overall the provider was meeting this essential standard.

User experience

Due to the nature of the service, that being an internet service, we were unable to speak to people.

People who use the service were given the opportunity to feedback through an electronic questionnaire. The majority of people who had completed the questionnaire in the last six months reported that the questions asked as part of their assessment were thorough and further information had been asked. The majority of people found the questions easy to answer.

Other evidence

The healthcare services offered were online consultations and prescription medicines in relation to the treatment of impotence, hair loss, weight loss, influenza, smoking cessation, raised cholesterol, travellers’ diarrhoea, jetlag, malaria, premature ejaculation, acne/eczema, asthma, sexually transmitted infection tests and treatments, urinary infections.

People who use services complete a general medical questionnaire online that is specific to the treatment that require. A secure Internet network is used. This is sent to a doctor who assesses the information. The doctor may contact the person using the service by email if they require more information to complete the assessment. Once the information is assessed the doctor prescribes any medication accordingly. The prescription is sent to an external pharmacy and another doctor checks the information before posting the medication to people who use the service.

There is an 'Iinformation to GP policy' in place. This policy states the requirements of sharing any information with the people who use the services GP with their permission.

The registered manager provided us with an exampleof ensuring doctors followed best practice guidelines in prescribing medication to aid weight loss.

The services were available between 9 and 15:30. Any enquiries submitted out of hours are dealt with the following day. This information is stated on the provider websites.