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Inspection report

Date of Inspection: 4 March 2013
Date of Publication: 29 March 2013
Inspection Report published 29 March 2013 PDF

Overview

Inspection carried out on 4 March 2013

During a routine inspection

We spoke with five people who used services or their representatives, talked with four staff and the manager and looked at records of people who used services.

People told us the staff who visited them were good timekeepers, that it was usually the same carers, and that the agency were �very flexible�. People were positive about the carers themselves saying they had no complaint about them as individuals or the care provided. People said they had confidence in the agency, and comments included: �very satisfied�, and �polite and professional�.

People told us the care provided met people's expectations and needs.

People were not fully protected from abuse.

People were protected from the risk of infection and from unsafe or unsuitable equipment.

The staff were not supported by training and supervision.

Systems for monitoring the quality of the service provided were not used.

Records were not always available, or accurate and did not demonstrate the service provided.