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Inspection report

Date of Inspection: 11 November 2013
Date of Publication: 18 December 2013
Inspection Report published 18 December 2013 PDF

Overview

Inspection carried out on 11 November 2013

During a routine inspection

On the day of our inspection there were 21 people living at The Cedars. We spoke with five members of staff, four people who used the service and two relatives. We looked at policies and processes, four care records and three staff records to gain an insight into the care provided.

We saw that people and their relatives were involved in decisions about the care provided and details of their needs and interests were included in their care records.

Care plans and risk assessments were in place and were updated regularly to ensure people received the care they needed. There were a variety of activities designed to meet people's needs and maintain their independence. People told us they liked living at The Cedars. One person told us, �I am so content to be here.�

People�s safety was protected because there were systems in place to report safeguarding concerns and staff received relevant training. People told us they were satisfied with the care provided and said they felt safe. One relative we spoke with told us, �It is so homely here.�

One relative told us that, �The staff are marvellous and always so cheerful.� Staff we spoke with said they enjoyed their work and that they were supported with relevant training and development to care for the people who used the service.

People experienced good quality care and effective systems for monitoring were in place. There was evidence that people and their families knew how to complain if things were not right.