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Archived: Insta Care Ltd

Overall: Good read more about inspection ratings

220 High Street, Hounslow, Middlesex, TW3 1HB (020) 8577 3555

Provided and run by:
Insta Care Ltd

All Inspections

13 June 2017

During a routine inspection

The inspection visit took place on 13 June 2017.

Insta Care Ltd is registered to provide personal care to people living in their own homes. People using the service lived in the London boroughs of Hounslow and Richmond upon Thames. Their care was organised and funded by the local authorities or the local Clinical Commissioning Group (CCG). At the time of our inspection 23 people were using the service. People using the service had complex and multiple needs and the registered manager told us they specialised in this type of support, with the majority of people requiring between three and four care visits each day. The majority of care visits were carried out by two care workers. Some people were living with the experience of dementia and some were being cared for at the end of their lives. Insta Care Ltd is a privately owned agency with one branch based in Hounslow. The owner of the company, who was registered as the nominated individual, was involved in the day to day management of the service. There was also a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At the last inspection of 9 February 2016 we rated the service Good. At this inspection of 13 June 2017 the service remains Good.

People felt they received a good service. One person told us, ''They are all fantastic and do a great job.'' People liked their care workers and felt they were kind, caring and polite. They told us their needs were met and the way in which they were cared for reflected their preferences. People were involved in planning and reviewing their own care. The majority of care visits took place at the right time and the agency had contingency plans for emergency situations or events which affected the normal plan of visits.

People felt safe. The risks they were exposed to had been assessed and there was guidance for staff on keeping each person safe. There were enough staff and they were suitably recruited and trained. The staff received the information they needed to care for people and demonstrated a good knowledge of people's needs.

The agency was appropriately managed and there were systems to gain and respond to feedback from people who used the service and other stakeholders. Records were up to date and appropriately maintained. The staff worked closely with other professionals to make sure people's needs were being met.

9 February 2016

During a routine inspection

The inspection took place on 9 February 2016 and was announced. The provider was given 48 hours notices because the location provides a domiciliary care service and we wanted to make sure someone would be available to speak with us.

This was the first inspection of the service since it was registered in August 2014.

Insta Care Ltd is a private domiciliary care agency providing personal care and support to people who live in their own homes. The service was predominately for people who were receiving palliative care or support at the end of their lives. A small number of people with long term care needs also used the service. The majority of people had their care funded or organised by the London Boroughs of Richmond upon Thames and Hounslow and Richmond and Hounslow Clinical Commissioning Groups. Because of the nature of the care offered, the majority of people who used the service required short term care and there were frequent changes in the number of people using the service. At the time of the inspection 13 people were receiving personal care and support.

This was the only location of the provider, Insta Care Ltd. The organisation was run by an occupational therapist who was also the registered nominated individual. This person was involved in the day to day operations of the agency. They also employed a manager who had been in post since January 2016. The manager told us they were in the process of applying to be registered with the Care Quality Commission. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

People told us they felt safe when they were being cared for.

The risks to people’s safety and wellbeing had been assessed.

People received the support they needed with their medicines.

There were enough staff to care for people and meet their needs. The recruitment procedures made sure they were suitable.

The staff received the training, support and supervision they needed to care for people.

People had consented to their care and treatment.

The staff worked closely with other healthcare professionals to keep people healthy and meet their health needs.

People and their relatives told us that the staff were kind, caring and polite.

People’s privacy and dignity was respected. People had their needs assessed and care was planned to meet these individual needs and respect people’s preferences.

People knew how to make a complaint and felt confident that their concerns would be listened to and acted upon.

People using the service, their relatives and staff felt that there was an open and inclusive culture.

There were systems to monitor the quality of the service and capture feedback from others.