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Palm Court Nursing Home Requires improvement

All reports

Inspection report

Date of Inspection: 15 October 2013
Date of Publication: 14 December 2013
Inspection Report published 14 December 2013 PDF | 92.25 KB


Inspection carried out on 15 October 2013

During a routine inspection

We used a number of different methods to help us understand the experiences of people who used the service. Some people had complex needs, which meant they were not able to tell us their experiences. However, those who spoke with us said, �I like living here� and �the food is very nice�.

We saw that staff asked people for their consent before they provided care and support, and people were asked where they wanted to sit in the lounge.

We examined five care plans. We found that there were inconsistencies in the information recorded, and the way records were kept.

We looked at the policies and procedures for medicine management and how the service ensured people were safe.

Staff told us they had attended infection control training and there was evidence to support this. However, we found that appropriate systems to protect people from the spread of infection were not in place.

We reviewed the home�s recruitment procedures and found them to be effective.

We looked at care plans and daily records. We found that they needed to be reviewed and updated.