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Palm Court Nursing Home Requires improvement

All reports

Inspection report

Date of Inspection: 20 August 2014
Date of Publication: 25 September 2014
Inspection Report published 25 September 2014 PDF | 73.43 KB


Inspection carried out on 20 August 2014

During an inspection to make sure that the improvements required had been made

We carried out this inspection to follow up on a warning notices issued as a result of concerns identified at the last inspection.

This inspection was carried out by two inspectors.

The service currently has an embargo on admissions implemented by the local authority.

We considered our inspection findings to answer questions we always ask:

Is the service safe?

Is the service effective?

Is the service caring?

Is the service responsive?

Is the service well-led?

Is the service safe?

Systems were in place to ensure that the management and staff had learnt from issues identified at previous inspections. This reduced the risks to people and helped the service, improve although not yet fully embedded..

If the service effective?

We found at this inspection that the service was effective. People told us, �The staff are always around if we need them�.

Is the service caring?

We saw at this inspection that staff were aware of people's needs and offered kind and considerate support. One person said, "The staff are very good, they know what we need�.

Is the service responsive?

A range of social activities were available for people to join in if they wished. Support was flexible and we saw that people made choices.

Is the service well-led?

We found that staff we spoken with were clear about their roles and responsibilities, and they had a good understanding of people individual needs.