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Archived: The Friendly Inn Requires improvement

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Inspection report

Date of Inspection: 23 October 2013
Date of Publication: 23 November 2013
Inspection Report published 23 November 2013 PDF


Inspection carried out on 23 October 2013

During a routine inspection

We carried out a routine inspection at The Friendly Inn Care Home on 23 October 2013. We looked how people were being cared for at each stage of their treatment and care and how this was recorded. We looked at the environment and equipment available to people who used the service. We looked at staffing levels and we spoke to people who used the service and we spoke to staff.

We observed staff interacting with people with kindness. They demonstrated through one to one discussions with us that they knew the care needs of the people they were looking after.

We found the environment clean and comfortable. One person who used the service told us,� Staff are nice here, its ok I suppose.�

We reviewed the care of four people with varying levels of need and found most of their needs were being met.

We saw people�s bedrooms and the general home environment was safe and most people were supported with appropriate equipment.

During the inspection on 23 October 2013 we noted there was not enough staff to meet the needs of people who used the service. We visited again on 29 October 2013 and saw that action had been taken to address this.

We examined records and found some discrepancies. For example some care plans, risk assessment tools and daily food diaries were not completed and updated appropriately to support people�s needs.

We noted appropriate referrals were made to outside specialists on behalf of people who lived there.