10 January 2014
During a routine inspection
A staff member said new employees were well supported during the induction process which included a period of shadowing an experienced member of staff until such time as they felt confident enough to work independently. People who used the service, their families and staff were asked for their views about their care and treatment and the provider took account of any complaints or comments to help improve the service. The provider reviewed care plans regularly which allowed them to monitor the quality of care and support people received.