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Inspection report

Date of Inspection: 24 January 2014
Date of Publication: 19 February 2014
Inspection Report published 19 February 2014 PDF | 82.8 KB

Overview

Inspection carried out on 24 January 2014

During a routine inspection

We spoke to four people who were using the service. They all told us they were happy with the services received. One person said, “they’re very good, punctual and efficient.” Another person told us, “I’ve been impressed with them since day one. I’d recommend them.”

The risks and benefits of treatments were explained to people before they were asked to provide consent. People signed a consent form before beginning treatment. “They explained everything and answered every single question,” one person told us. Another person said, “I was worried about having surgery here but it was superb.” We found that people were given appropriate information about treatment options, and experienced care and treatment that met their needs and protected their rights.

We found that there was an effective complaints system available. Comments and complaints people made were responded to appropriately. There were also effective systems to regularly assess and monitor the quality of service that people receive. This included the use of a number of audit systems, and through regular surveys of people’s views on the service.

People we spoke with praised the capability of staff at the service. However, we found that recruitment procedures could not demonstrate that all appropriate information about each staff member was in place. This put people at unnecessary risk of being provided with care or treatment from a staff member who was not of good character.