The Care Quality Commission

Archived: Amy Woodgate

Nigel Fisher Way, Chessington, Surrey, KT9 2SN

Provided and run by:
Royal Borough of Kingston upon Thames

Important: The provider of this service changed. See new profile

All Inspections

22 January 2013

During a routine inspection

We spoke to eight people who use the service, eight family members or visitors and four staff members during this unannounced visit to Amy Woodgate,

Comments from people who use the service included 'I'm very happy here', 'It's quite nice here, 'very good' and 'I'm alright' Feedback from visitors and family members included 'everybody is nice here', 'very good' and 'it's brilliant, they do a wonderful job'. One person told us 'I'd recommend this place 100 times over' and another family member said 'it's family here, they look after both of us'. Three individuals talked about the relaxed atmosphere in the home commenting 'it's calm' and 'it's relaxed not regimented'.

The home is part of the Eden Alternative which has a philosophy of creating communities where people make their own rules according to how they desire to live.

1 March 2012

During a routine inspection

We spoke to ten people who use the service, one relative and five members of staff. General feedback from people who use the service included 'it's nice isn't it', 'they're darn good', 'I rather like it' and 'I think it's marvellous'. One individual reported that 'it's very nice here' and another person said 'it's the little things they care about'.

Feedback about staff included 'all very helpful and friendly', 'very nice staff', 'they work hard', 'they're good' and 'they're ok ' a little bit busy at times'.

Two compliance inspectors completed this inspection, which was unannounced and took place over a day. One inspector completed our SOFI (Short Observational Framework for Inspection) tool. The SOFI tool allows us to spend time watching what is going on in a service and helps us to record how people spend their time.

We saw good levels of wellbeing and engagement with staff members interacting positively with individuals. One member of staff spent time with different individuals on a 1-1 basis doing their nails whilst another member of staff conducted a small group session. A third staff member joined in later helping two people complete a jigsaw puzzle. Some people using the service were encouraged to join in activities such as looking at photograph books whilst other individuals read newspapers or listened to the music being played.