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Inspection report

Date of Inspection: 10 December 2012
Date of Publication: 17 January 2013
Inspection Report published 17 January 2013 PDF | 79.33 KB

Overview

Inspection carried out on 10 December 2012

During a routine inspection

At the time of this unannounced inspection, twelve people received personal care provided by Melton Court of whom seven had daily care.

During the inspection we used various methods to help us understand the experiences of people using the service. In addition to speaking with three people who used services we gathered evidence by reviewing records and speaking with the duty manager and two care staff. The registered manager was not present on the day of the inspection. We looked at care records held by the people we spoke with.

People�s privacy, dignity and independence were respected. Their views and experiences were taken into account in the way the service was provided.

People experienced care, treatment and support that met their needs. We found that people�s needs were assessed and care was delivered in line with their care plans. People told us that the staff were helpful and that they felt safe with them. For example, one person said �the staff are all very nice. I feel safe here.�

Staff were supported to deliver care and treatment safely and to an appropriate standard.

People who use the service, their representatives and staff were asked for their views about their care and treatment and these were acted on.

The provider had an effective system in place to identify, assess and manage risks to the health, safety and welfare of people who use the service and others.