Archived: Carpenders Care Limited

We found that people's support was planned and delivered in a way that was intended and the service obtained people's consent in relation to the care that was provided to them. We saw evidence that the provider operated an effective recruitment process to ensure that only suitably qualified, skilled and experienced people were employed at the service.

We also found that there were appropriate procedures in place to safeguard people from abuse and to monitor the quality of the services in order to ensure people's welfare and safety.

People's comments included 'we were fully involved in the assessment' and 'they've been absolutely brilliant, always on time.'

We found that the care needs of people using the service were assessed and recorded in their care plans. Risk assessments had been completed to make sure that people were cared for safely.

The agency had thorough recruitment policies and procedures to make sure that all required pre-employment checks were carried out. This meant that people using the service were cared for and supported by suitable staff.

The service had procedures for responding to complaints. People using the service or their representatives told us they knew how to make a complaint and they were confident the agency would investigate any concerns they had.