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Inspection report

Date of Inspection: 13 September 2013
Date of Publication: 15 October 2013
Inspection Report published 15 October 2013 PDF | 74.75 KB


Inspection carried out on 13 September 2013

During an inspection to make sure that the improvements required had been made

At our last inspection in May 2013 we identified areas where the provider was not meeting the essential standards of quality and safety. The registered manager sent us an action plan to tell us how the service was going to become compliant with the regulations. We carried out this inspection to review improvements.

We met with all three people living at Maple House. One person told us they were happy with the support they received and liked the staff. The two other people were unable to share direct views about the service but appeared comfortable and relaxed in their home. We spoke with the deputy manager and one member of staff on duty.

At this inspection we found there had been improvements. The arrangements for staff training and supervision had improved. Staff told us they had attended more training which supported them in their role.

We found that systems for managing medicines had been strengthened and the required records for people using the service were being accurately maintained. People using the service had accurate, personalised care plans, which had been updated to reflect their agreed care and support arrangements. This meant staff had the information they needed to meet people’s individual needs.