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Inspection report

Date of Inspection: 10 April 2014
Date of Publication: 9 May 2014

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 10 April 2014, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

There were enough qualified, skilled and experienced staff to meet people’s needs.

Reasons for our judgement

There were enough qualified, skilled and experienced staff to meet people’s needs.

We asked one of the people using the service if staff were available when they needed them. They said, “They’re always around.” We also spoke with a visiting relative who told us they felt there were enough staff at the home.

We checked staffing levels in the home on the day of our inspection. The deputy manager was on duty along with a support worker. We noted from the staffing rota two staff members were scheduled for duty during the day and the evening. At night there was one member of staff on duty whilst another member of staff slept in. We checked the staffing rotas for the preceding three weeks and the forthcoming month and found this level was consistently maintained throughout.

The deputy manager explained to us when planning the staffing rota they ensured there was at least one staff member on duty each shift that could drive so that people were able to undertake activities outside of the home. They also told us there was a senior support worker on each shift that was trained in dealing with emergencies and a member of the management team was available on call in case of emergencies. The deputy manager confirmed the home rarely used temporary workers to cover staff absence.

During our inspection we observed staff were easily accessible and visible to people using the service. This meant when people needed help and assistance staff were at hand to provide this quickly and promptly.