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Inspection report

Date of Inspection: 23 July 2012
Date of Publication: 18 September 2012
Inspection Report published 18 September 2012 PDF | 53.85 KB

Overview

Inspection carried out on 23 July 2012

During a routine inspection

There were three people living at Maple House and we met with all of them during the course of our visit.

Due to their needs, some people that we met during our visit were unable to share direct views about the standards of care. In order to make judgements about the care that individuals received, we observed care practices; interactions with staff and tracked three people's records of care. Case tracking means we looked in detail at the care people receive. We also spoke with one relative on the telephone.

During our visit people were offered choices, spoken to respectfully, made to feel involved and showed signs of well being when interacting with both the staff and other people using the service. Staff were alert to changes in people’s mood, behaviour and general wellbeing and knew how they should respond to individual needs.

A relative told us, “I am very happy, I know X is well taken care of, no complaints at all.”

We saw that people were provided with a range of personalised and meaningful activities and supported by staff on a one to one basis when needed.

Plans of care were person centred, well created and closely reflected the specific needs of the person. This meant that staff had clear information on how to support their needs and lifestyles.

The home was clean, safely maintained and furnished to comfortable standards. People had the right specialist equipment to promote their independence and meet both their physical and sensory needs.

People benefit from a stable staff team who have worked at Maple House for a number of years.

Staff told us that they were happy working at the home and felt well supported by the registered manager. They felt there was good teamwork and a ‘family’ atmosphere.