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Archived: Leicester Domiciliary Care Services

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Inspection report

Date of Inspection: 27 February 2012
Date of Publication: 2 April 2012
Inspection Report published 2 April 2012 PDF | 42.9 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 27/02/2012, looked at records of people who use services, reviewed information from stakeholders and talked to people who use services.

Our judgement

People had been supported and encouraged to make decisions about their daily lives and had been provided with opportunities to influence the service they received.

User experience

We did not speak to people whose records we had viewed as we were unable to speak with them on the telephone or they were unable to give their permission for us to contact them.

Other evidence

We looked at the providers’ document which was entitled ‘your SUPPORTFILE’, the document informed people about the services provided and how the service considered people’s rights, equality and diversity. The guide detailed how people’s needs were assessed and the ongoing review process of people’s needs.

We looked at the providers’ document which was entitled ‘Choosing Staff An easy read guide’. The document provided information to people who used the service about how they could be involved in the recruitment of staff.

We looked at the care plans and person centred plans of four people who used the service. Care plans and person centred plans had been developed using large print and included symbols and pictures to enable the person who used the service to have a better understanding of their care plan.

We spoke with staff that supported the people whose records we had viewed, they confirmed the person using the service and in some instances their relative had been involved when their care package had been reviewed.