The Care Quality Commission
  • Hospital
  • Independent hospital

Archived: Court House Clinics Limited - London

30B Wimpole Street, Marylebone, London, W1G 8YB 0845 555 5050

Provided and run by:
Court House Clinics Limited

Important: The provider of this service changed. See new profile

All Inspections

28 August 2013

During a routine inspection

We were unable to speak with people as the clinic had no appointments booked at the time of the inspection. We have therefore used people's feedback in the provider's surveys to support the inspection and our findings. People using the service rated their experiences in the clinic highly awarding scores of nine or ten.

There were policies and procedures in place to ensure people gave informed consent to treatments. People wrote " X (staff member) always smiles and answers all my questions very patiently". There was evidence in people's records to demonstrate staff checked for medical changes and confirmed the person's consent to the treatment at each treatment session. There were arrangements in place to deal with foreseeable emergencies and emergency medication and equipment was readily available.

Staff were available to provide treatments and had received training in basic life support and the use of the prescribed technology equipment. Systems were in place to ensure equipment used in the clinic was maintained in accordance with the manufacturer's instructions and risk and safety checks were completed by a certified Laser Protection Advisor.

27 June and 24 July 2012

During a routine inspection

We were unable to speak to people using the service because at the time of the inspection patients had not booked appointments. We gathered evidence of people's experiences of the service by reviewing satisfaction questionnaires and the complaints log. We found that people that use the service were satisfied with their outcomes. People commented they were treated with dignity and respect.