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Archived: The Grange

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All reports

Inspection report

Date of Inspection: 19, 23 April 2013
Date of Publication: 1 June 2013
Inspection Report published 01 June 2013 PDF


Inspection carried out on 19, 23 April 2013

During an inspection in response to concerns

We carried out this responsive inspection because we received some anonymous information of concern about The Grange. This related to the care and welfare of people who used the service, staff recruitment, staffing levels, support provided to staff and the keeping of records.

In response to these concerns, we carried out an unannounced inspection on 19 April 2013 and 23 April 2013.

As part of this inspection we followed up on a compliance action set at the previous inspection in November 2012. We found improvements had not been made.

People we spoke with told or indicated to us they were happy with the care and support they were receiving. One person said �It�s the best move I�ve made� and �I like the quietness here.� Although people said they felt supported and looked after, other evidence did not always support this.

The provider did not have effective recruitment and selection processes in place. There were not enough qualified, skilled and experienced staff to meet people�s needs. Staff were not supported to enable them to deliver care and treatment safely and to an appropriate standard.

The provider did not have an effective system in place to regularly assess and monitor the quality of service people received.

People�s personal records, including medical records, were not accurate and fit for purpose. We also found the providers policies and procedures required review and some records could not be located promptly when needed.