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Archived: The Grange

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All reports

Inspection report

Date of Inspection: 7, 8 November 2012
Date of Publication: 6 December 2012
Inspection Report published 6 December 2012 PDF


Inspection carried out on 7, 8 November 2012

During a routine inspection

We spoke with a number of people who used the service within North, East and West View. One person said "I love it � I like everything" and other people indicated to us they were happy to be living there. People who used the service were given appropriate information and support regarding their care or treatment.

People told us they were happy with the care and support they were receiving. One person told us "They do look after me� and another person said �I�m happy. I�m moving soon (to another flat at the location) and I�m so excited.� Although people told us they felt well looked after, other evidence did not always support this. We saw some of the actions set out in people�s care plans had not been carried out.

People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. The provider had safeguarding policies and a procedure in place.

People said they were happy with the staff and the care they provided. One person said the staff were �Lovely � they do a wonderful job� and another person said "I like (staff�s name) � they took me on holiday." We found sufficient staff were provided, however there was a lack of suitably experienced staff in post at North, East and West View to support people.

We saw the provider maintained appropriate records required for the protection of people who used services.