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Archived: The Grange

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All reports

Inspection report

Date of Inspection: 27 February 2014
Date of Publication: 18 March 2014
Inspection Report published 18 March 2014 PDF

Overview

Inspection carried out on 27 February 2014

During an inspection looking at part of the service

At the inspection in April 2013 we found there was not enough qualified, skilled and experienced staff to meet people�s needs. We saw the provider did not have an effective system to assess and monitor the quality of services provided. In addition, people were not protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records were not being maintained.

The provider sent us an action plan which had been completed following our inspection. This included the action they were going to take to meet the regulations and the timescales within which these would be achieved.

We returned to inspect on 27 February 2014 to review whether the provider had made improvements. We found improvements had been made in all of these areas.

Some of the people we saw and spoke with during the inspection had complex needs, which meant they found it difficult to communicate with us. We observed how they interacted with the staff that supported them and they appeared content and happy in their company.

We found there were sufficient numbers of qualified, skilled and experienced staff to meet people�s needs.

We found the provider had an effective system to assess and monitor the quality of service provision. This included a range of monitoring activities and seeking feedback from people who used the service.

We found people were protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records were maintained. This included people�s support plans and risk assessments being reviewed and updated on a regular basis and records being stored securely.