14 May 2013
During a routine inspection
People told us how they had benefitted from the foot surgery they received. One person told us how pleased they were to be able to wear shoes again after years of not being able to get shoes on.
Where people paid privately for their treatment they were given written information quotations. The quotations gave a breakdown of the costs of surgery and aftercare, so informed people clearly about the fees charged.
Staff had received training in safeguarding adults and suitable reporting procedures were in place to handle any allegations of abuse.
The surgery was found to be clean with suitable procedures in place to monitor hygiene standards. People we spoke with confirmed they found the surgery to be clean and they told us staff wore suitable protective clothing and used new instrument packs during surgeries.
Systems were in place to record staff training and clinical professional development. Only one staff member was trained in moving and handling, this means other staff may not be suitably skilled to assist people to move safely should they need support. A policy on staff supervision was in place but was not being implemented. Therefore systems to support and monitor staff practice were not established.